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Can I get a refund on an unused Hong Kong eSIM?

Billing & Top-ups refund · 212 views
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Liam D.

May 16, 2025 · edited

My plans changed and I haven't used my Hong Kong eSIM yet. Any options?

4 replies

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Grace (GotoeSIM) GotoeSIM Team

1 year ago

If your Hong Kong eSIM is unused, please contact support at gotoesim.com/support with your order number and we'll help — unused/unactivated plans can usually be refunded to your wallet balance. Once a plan has connected and started, it can't be refunded, so reach out before activating.
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A

Aiko M.

1 year ago

Support sorted a refund for my unused plan quickly.
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