C
Chloe L.
Nov 7, 2024 · edited
My plans changed and I haven't used my Kenya eSIM yet. Any options?
Can I get a refund on an unused Kenya eSIM?
4 replies
D
David (GotoeSIM) GotoeSIM Team
1 year ago
If your Kenya eSIM is unused, please contact support at gotoesim.com/support with your order number and we'll help — unused/unactivated plans can usually be refunded to your wallet balance. Once a plan has connected and started, it can't be refunded, so reach out before activating.
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Aiko M.
1 year ago
Great, appreciate the clear answer.
N
Noah B.
1 year ago
Support sorted a refund for my unused plan quickly.
E
Emma R.
1 year ago
Saved me a headache, cheers.
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