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Can I get a refund on an unused the UAE (Dubai) eSIM?

Billing & Top-ups refund · 108 views
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Diego R.

Dec 17, 2024 · edited

My plans changed and I haven't used my the UAE (Dubai) eSIM yet. Any options?

2 replies

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Emma (GotoeSIM) GotoeSIM Team

1 year ago

If your the UAE (Dubai) eSIM is unused, please contact support at gotoesim.com/support with your order number and we'll help — unused/unactivated plans can usually be refunded to your wallet balance. Once a plan has connected and started, it can't be refunded, so reach out before activating.
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