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Can I get a refund on an unused the UK eSIM?

Billing & Top-ups refund · 51 views
M

Mia C.

Nov 23, 2025 · edited

My plans changed and I haven't used my the UK eSIM yet. Any options?

3 replies

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David (GotoeSIM) GotoeSIM Team

9 months ago

If your the UK eSIM is unused, please contact support at gotoesim.com/support with your order number and we'll help — unused/unactivated plans can usually be refunded to your wallet balance. Once a plan has connected and started, it can't be refunded, so reach out before activating.
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Elena G.

9 months ago

Confirmed — worked for me too.
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