No internet after eSIM installation in Italy

Question

I installed my GotoeSIM for Italy before flying, but now that I'm here, I can't seem to get any internet connection. My phone shows the eSIM is activated. Has anyone experienced this and found a solution?

Sara (GotoeSIM) · Accepted Answer

Please ensure that data roaming is enabled on your device. Also, verify that the APN settings match the ones recommended in our eSIM setup guide.

John D. · Answer

I had a similar issue when I arrived. Restarting my phone helped to resolve the connection problem. Give it a try!

Angela C. · Answer

Make sure to switch off your primary SIM's data to avoid any conflicts. That trick worked for me in Italy.

Sara (GotoeSIM) · Answer

If you're still having trouble, try resetting your network settings. Remember, changes to network settings can delete saved Wi-Fi networks, so make sure you have those details handy.

Liam B. · Answer

I found that manually selecting a network from the list helped. Sometimes the automatic selection doesn't choose the best network.

Emma K. · Answer

Are you in a region with weak coverage? It might be worth checking the local network's strength or moving to a different area.

Tom M. · Answer

If all else fails, contact GotoeSIM support directly. They were really helpful when I had a similar problem in France.

Rachel S. · Answer

Try toggling airplane mode on and off. Sometimes it resets the network connections and gets things moving again.

No internet after eSIM installation in Italy

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