No internet in Italy after eSIM install

Question

Just landed in Italy and installed my GotoeSIM, but I'm not getting any internet connection. I've restarted my phone but still no luck. What can I try next to get it working?

Sara (GotoeSIM) · Accepted Answer

Please check your APN settings and ensure they're set to 'gotoesim'. If the issue persists, try toggling airplane mode on and off to refresh network settings.

Timothy D. · Answer

I had a similar issue in Rome. Make sure your data roaming is enabled in your phone settings; it fixed the problem for me.

Lisa W. · Answer

Double-check that your device is set to use the GotoeSIM for mobile data and not your physical SIM. Sometimes it switches back automatically.

Sam G. · Answer

Try removing and re-installing your eSIM profile. It worked when I had the same issue in Milan last month.

Sara (GotoeSIM) · Answer

If all suggestions fail, please contact our support team through the in-app chat for further assistance. We're here to help!

Nina P. · Answer

When I had this issue, resetting my network settings did the trick, though it might delete other saved Wi-Fi passwords.

Alex R. · Answer

Check if your phone's software is up to date. An update resolved connectivity issues for me in Naples.

Jared K. · Answer

Sometimes, just a simple restart after toggling airplane mode helps to establish the connection. Give it another shot!

No internet in Italy after eSIM install

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