No internet after installing eSIM in Italy, help?

Question

I just installed my GotoeSIM eSIM for Italy and it shows as connected, but I can't access the internet. I've tried restarting my phone and toggling airplane mode on and off, but nothing seems to work. Any tips?

Sara (GotoeSIM) · Accepted Answer

I'm sorry to hear you're having trouble! First, ensure your mobile data is turned on in your settings and check that your eSIM profile is the selected carrier. If the issue persists, try resetting your network settings.

Marco R. · Answer

I had the same issue when I arrived in Rome. I found it helpful to disable my normal SIM temporarily and only use the eSIM. That seemed to kickstart the connection for me.

Laura T. · Answer

Make sure you are in an area with good coverage. Sometimes, I had to move to a different spot before my internet started working. A cafe with good Wi-Fi helped me get it going.

James P. · Answer

I had issues too! I went to the mobile network settings and made sure the eSIM was set as the default data line. That fixed it for me!

Sara (GotoeSIM) · Answer

If you're still not connected, check if your APN settings are configured correctly. You can find the correct APN settings in the GotoeSIM app or by visiting the help section.

Gina L. · Answer

I had success by completely turning off my phone and turning it back on after a minute. It seemed to reset the connection and everything worked fine after that.

Tommy A. · Answer

Sometimes, it helps to toggle off 5G if your phone is set to that, especially in areas where 5G isn't available. Switch to 4G and see if it solves the problem.

Elena K. · Answer

I found that it helped to connect to Wi-Fi temporarily to ensure my phone was updated. After that, my eSIM connection worked much quicker!

No internet after installing eSIM in Italy, help?

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